Shipping and returns
1. Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays). Processing and delivery times may vary.
2. Shipping Methods & Delivery Time
| Region | Method | Estimated Delivery Time* |
|---|---|---|
| Austria | Standard / Local Courier | 1–2 business days (may vary) – €5 |
| EU (excluding Austria) | Standard Postal / Courier | 3–7 business days (may vary) – €15 |
*Delivery time = time after shipment, not including processing.
3. Shipping Fees
- Austria: €5
- EU: €15
4. Lost or Damaged Items
If your order arrives damaged, please send photos of the packaging & item within 7 days. For lost packages, we’ll initiate an investigation with the carrier.
Returns & Refunds
You have 14 days from receipt to cancel your order for any reason, and another 14 days to return goods in original condition (unworn, unused, tags/packaging intact).
How to Return
To initiate a return, contact info@airstrikeskateboards.shop with your order number and reason. We’ll send return instructions.
Return Shipping Costs
- Change-of-mind returns: customer pays return shipping.
- Faulty, wrong, or damaged items: we cover return shipping fees.
Refunds & Exchanges
Refunds are processed within 14 days after we receive and inspect the return. Exchanges are shipped once the returned item is received (if in stock).